Greetings Faithful Reader...
Well...now I officially know why CompUSA is going out of business. The high prices...no. The poor advertising...no. Keep reading...
I got to be the sole audience member in a ridiculous two character play between a CompUSA manager and a customer. The customer had just purchased a Macbook and wanted the warranty (AppleCare) as well. She asked the "manager" to activate it for her in the store because she didn't know what to do with it. He declined and told her that they weren't allowed to... that it had to be done by the consumer. No problems so far. All is civil. Then the fun began.
This wasn't the answer she was looking for. She kindly asked again. She wanted the manager to open the package and help her make the call. Again, the manager told her no. I don't think there was store policy against it...it was pretty obvious that he just wanted to be done with that transaction. She became upset. She told the manager that she was going to call his boss and complain...so of course the manager did what any good customer service minded person would do...
He looked at her square in the face...and with all the sarcasm and stink-eye he could muster said..."Do whatever you feel like doing...I don't care...we're going out of business...good luck with that."
And that, friends, is why the shutters will forever close on CompUSA.
BV
Saturday, December 15, 2007
The Reason
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2 comments:
Awesome. That's why Jesus didn;t tell us when he would be coming back for us. We would just tell people, "I don't care Mr. Tax Man you can go to "He" double "hockey sticks! I'm out of here anyway." Sweep me away Jesus like Comp USAAAAAAAAAAAAA!"
Wow, You're right. The worst customer service I have had was at Comp USA. Sad to see it go because I still remember building my first computer with pretty much all of their parts.
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